Privacy policy

FITHUB Privacy Policy
Last updated: October 8, 2025

FITHUB (“we,” “us,” “our”) runs the FITHUB app, website, and all related features, content, tools, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Services or otherwise interact with us. When there’s a conflict between other terms (like “Terms of Service”) and this policy, this policy governs personal data matters.

By using the Services, you agree to this policy.

1. Personal Information We Collect

We collect or process the following types of personal information, depending on how you use FITHUB:

Contact & identity info: name, email address, phone number, mailing address
Account data: username, password, settings, preferences
Payment & transaction data: payment method details, transaction records, order history
Fitness & health data: workout routines, physical measurements (weight, height), heart rate, steps, activity logs, health metrics
Device & usage data: IP address, device identifiers, browser type, OS, network info, app usage logs, timestamps
Communications: any content in messages, support requests, feedback
Inferences & analytics: user behavior patterns, preferences, profiles derived from above data

Some of these (especially health or fitness data) may be treated as more sensitive in certain jurisdictions.

2. Sources of Personal Information

We get your information from:

You (when you sign up, enter data, or interact with the Services)
Automatically (via app, browser, cookies, log files)
Service providers (e.g. analytics, payment processors)
Third parties and integrations (e.g. wearable devices, fitness trackers, health APIs)

3. How We Use Your Information

We use your personal information for:

Providing & improving Services: managing your account, processing orders, delivering content, customizing your experience
Health & fitness features: tracking workouts, progress analysis, goal suggestions
Marketing & promotions: sending emails, push notifications, offers, showing you relevant ads
Security & fraud prevention: verifying identity, detecting abuse or fraud, securing data
Customer support & communication: responding to your questions, sending account updates
Legal & compliance purposes: complying with laws, enforcing policies, responding to legal requests

Where local laws require, we will ask for explicit consent for processing sensitive data (like health metrics). This is especially relevant under EU’s GDPR for “special categories” of data. Chino+2TÜV Datenschutzbeauftragter+2

4. Sharing & Disclosure of Your Information

We may share your personal information in these ways:

With service providers (hosting, analytics, payments, fulfillment)
With business partners for co-marketing or joint offers
With third parties you authorize (e.g. fitness device companies, social platforms)
With affiliates or in corporate reorganizations
To comply with legal obligations, subpoenas, court orders
To protect rights, safety, or detect misconduct

We don’t sell or rent your personal information for third-party marketing in jurisdictions where that is disallowed.

5. International Transfers

Your data may be stored or processed in servers or service providers outside your country. We’ll rely on legal mechanisms (e.g. standard contractual clauses) or equivalent safeguards when transferring data from regions with stricter rules (e.g. EU) to other countries.

6. Data Retention & Security

We keep your data as long as needed to provide Services, comply with obligations, resolve disputes, or enforce policies.
Sensitive health or fitness data may be retained only for as long as necessary or for regulatory reasons.
We use encryption, access controls, regular audits, and security best practices to protect your data. But no system is perfect.

7. Your Rights & Choices

Depending on your location, you may have:

Access: You can request a copy of your data
Correction: You can correct inaccurate or incomplete data
Deletion: You can ask us to delete your data
Portability: You can request transfer of data to another service
Restriction / objection: You can ask us to limit processing or object to certain uses
Withdraw consent: If we rely on your consent, you can withdraw it (affecting future processing)
Opt-out of targeted advertising: In applicable regions (e.g. EU, US states)
Right not to be discriminated for exercising rights

To exercise these rights, contact us (see Section 10). We may verify your identity first.

8. Children’s Privacy

FITHUB is not meant for children under the age of majority in your jurisdiction. We don’t knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

9. Third-Party Links & Integrations

If you click links or use features that connect you to external sites (e.g. wearable APIs, social media login), those parties may collect data under their own policies. We are not responsible for them.

10. Contact & Controller

If you have privacy questions, want to exercise your rights, or lodge a complaint, contact:

FITHUB
Email: hello@fithubshop.com

We are the data controller for your personal information under applicable laws.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, features, or legal requirements. We’ll post the new version, update the “Last updated” date, and where required, notify you.